Refund & Cancellation Policy

Effective Date: [15-10-2015]

1. Introduction

This Refund and Cancellation Policy outlines the circumstances under which Glaze IT Solutions will process refunds or cancellations for transactions made on our platform.

2. Transactions Covered

This policy applies to all transactions made through Glaze IT Solutions, including but not limited to:

• Software development services

• IT consulting fees

• Subscription-based services

• Custom development and digital solutions

  
  

3. General Cancellation and Refund Policy

3.1 Non-Refundable Transactions

• Due to the nature of digital services, most purchases and service fees are considered final and non-refundable once the work has commenced.

• Subscription-based services are non-refundable for the current billing cycle.

3.2 Order Cancellation Before Processing

• Clients may request a cancellation before work begins. If approved, a full refund will be issued.

• Cancellation requests must be submitted in writing to [info@appglaze.com].

3.3 Order Cancellation After Processing

• If a project has already started, partial refunds may be considered, depending on the work completed.

• If Glaze IT Solutions is unable to deliver a service due to internal issues, a full refund will be issued.

4. Exceptions and Additional Considerations

4.1 Technical Issues

• If a technical error occurs due to Glaze IT Solutions’ fault and the service cannot be delivered, the client may be eligible for a refund upon review.

4.2 Violations of Terms of Service

• Glaze IT Solutions reserves the right to withhold refunds or cancel orders if a client violates our Terms and Conditions.

5. Refund Process

• Refunds will be processed to the original payment method used for the transaction.

• Processing times may vary depending on the payment method and can take between 7-30 business days.

6. Contact

For any questions or requests regarding cancellations or refunds, please contact our support team at info@appglaze.com.